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Terms & Conditions of Service

 

 

Attentive Property Services Ltd.

 

Effective from 01 May 2025​

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1. General

 

 

  • These Terms & Conditions govern all work undertaken by Attentive Property Services Ltd. (“the Company”) and apply to all clients without exception.

  • Acceptance of a quotation, verbal confirmation, written instruction, issuance of a purchase order, granting of access to the site, or any other form of instruction to begin work constitutes full agreement to these Terms & Conditions.

  • No variation to these Terms shall be binding unless confirmed in writing by the Company Director.

  • The Company may revise these Terms at any time. The version issued with your quotation applies to that project.

  • By using our services, you confirm that you have read, understood, and accepted these Terms in full.

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2. Quotations & Scope

 

 

  • Quotations are valid for 3 business days unless stated otherwise.

  • All quotations are based on non-invasive inspection and/or client-supplied information. The Company is not liable for undiscovered defects or inaccurate descriptions.

  • Quoted prices may change if:

     

    • Hidden conditions are uncovered once work begins;

    • The client changes the scope;

    • Material or labour costs significantly rise before or during the job;

    • Site conditions differ from those reasonably expected.

 

The Company is not liable for:

 

  • Delays or damage caused by structural issues, decay, infestation, or third-party work;

  • Unforeseen complications discovered after opening or removing existing surfaces;

  • Client-supplied designs or products that prove unsuitable or faulty.

 

All variations must be agreed in writing (email, text, signed form) before additional work is started.

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3. Deposits, Payments & Financial Terms

 

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Deposits

 

 

  • A non-refundable deposit of 25–50% (as stated on the quote) is required to book and begin works.

  • Deposits are non-refundable if cancelled within 5 calendar days of the scheduled start date, except at the discretion of the Company Director.

 

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Staged Payments

 

 

  • For staged works, each instalment is due on the milestone date or work stage, regardless of personal satisfaction or decorative finish.

  • Completion is assessed by the Company based on scope, not aesthetics or pending snagging.

 

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Late Payments

 

 

  • Late payments will incur:

     

    • Statutory interest at 8% above the Bank of England base rate, calculated daily;

    • A fixed late payment fee of £40 (under £1,000), £70 (£1,000–£10,000), or £100 (over £10,000) under the Late Payment of Commercial Debts (Interest) Act 1998.

 

 

Client Breach

 

 

If the client:

 

  • Fails to pay on time;

  • Refuses access to the site;

  • Unreasonably delays progress;

    Then the Company may:

  • Issue a final invoice covering all work done, materials ordered, and schedule losses;

  • Apply a minimum cancellation fee ensuring total recovery of at least 50% of the full job value (including any deposit paid);

  • Suspend work or cancel the contract without liability.

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Invoice Queries

 

 

  • All invoice queries must be raised within 3 calendar days of issue. After this, the invoice is deemed fully accepted.

 

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4. Cancellations & Delays

 

 

  • Cancellations with more than 5 days’ notice may allow deposit to be held as credit at the Company’s discretion.

  • The Company is not liable for delays caused by:

     

    • Weather, delivery issues, material shortages;

    • Third-party works or changes;

    • Restricted access, unclean sites, or unsafe conditions;

    • Force majeure events (fire, flood, illness, legal restrictions).

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Where delays occur, reasonable extensions will be granted, and additional charges may apply if delays are client-caused.

 

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5. Snagging & Defects

 

 

  • A 7-day snagging period applies from practical completion.

  • “Genuine defects” means failure to meet acceptable trade standards – not aesthetic issues, natural movement, third-party damage, or client misuse.

  • Snags must be listed in writing with photos where possible.

  • Valid defects will be resolved within a reasonable timeframe.

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Snagging does not affect payment obligations. All payments remain due as scheduled.

 

Issues raised after 7 days are classed as new work and chargeable separately.

 

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6. Client Responsibilities

 

 

The client must:

 

  • Provide safe, clean access to the site and all necessary utilities;

  • Arrange permits or parking as needed;

  • Disclose any hazards (e.g. asbestos, poor wiring, pets, or restricted access);

  • Protect the site from third-party disruption.

 

The Company is not responsible for:

 

  • Delays from site inaccessibility or client-caused obstruction;

  • Damage to hidden services not disclosed by the client;

  • Loss or theft of Company materials/tools where access was denied.

 

All Company property left on site remains our legal property until full payment is made. Withholding it may result in additional charges or civil recovery action.

 

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7. Materials & Guarantees

 

 

  • Materials we supply are covered by the manufacturer’s warranty only.

  • We offer no additional warranties unless agreed in writing.

  • If the client supplies materials:

     

    • We are not liable for delays, defects, or failures.

    • Any return visits due to faulty materials are chargeable.

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8. Insurance & Liability

 

 

  • We hold valid Public Liability Insurance.

  • Liability is limited to direct loss from proven negligence.

  • We do not accept liability for:

     

    • Consequential loss;

    • Loss of profit or business;

    • Third-party faults.

 

Claims must be submitted in writing within 7 calendar days of issue discovery.

 

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9. Variations & Extras

 

 

  • All changes to the original scope must be confirmed in writing (email, text, WhatsApp, or signed document).

  • Verbal requests are not valid.

  • Unauthorised variations, delays, or interference from third parties may void warranty or result in extra charges.

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10. Title & Ownership

 

 

  • All goods and materials remain the property of Attentive Property Services Ltd. until full payment is received.

  • If the client restricts access to retrieve our property, we may charge for:

     

    • Loss and replacement;

    • Recovery costs;

    • Legal action if theft is suspected (under the Sale of Goods Act 1979).

 

 

11. Subcontractors

 

 

  • We may use qualified subcontractors.

  • Subcontractors are responsible for their own workmanship and conduct.

  • The Company is not liable for subcontractor delays or errors outside our control.

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12. Dispute Resolution

 

 

  • Disputes must be raised in writing and the Company must be given 14 days to respond.

  • Parties agree to seek mediation before taking legal action, under the Civil Procedure Rules (Pre-Action Protocol).

  • We reserve the right to recover:

     

    • Legal costs;

    • Enforcement fees;

    • Late payment interest and statutory charges.

 

Jurisdiction: England & Wales.

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